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CLIENTELE ENGAGEMENTS: Strategic Development and Transformation

Washington, DC: U.S. Customs and Border Protection (CBP) agency's Securing America's Borders at Ports of Entry (SABPOE) Strategic Planning Division

Securing America's Borders at Ports of Entry (SABPOE) From 2008 to 2009, Zappold Advisors LLC supported the U.S. Department of Homeland Security's (DHS) U.S. Customs and Border Protection (CBP) agency's Securing America's Borders at Ports of Entry (SABPOE) Strategic Planning Division within the Office of Field Operations (OFO) developing the mission, goals, objectives, strategies, and actions. Our staff members, alongside the SABPOE project management office (PMO), developed OFO's strategic plan, outlining the division's mission and performing analysis of their environments, strengths, weaknesses, opportunities and threats (SWOT); internal and external to the organization. We had been actively present at CBP advising-assisting with general ad-hoc consulting work such as strategic planning and management consulting. We also continued to perform various consulting services like assisting in all types of mission-oriented functions and recording short and long-term core strategies for initiatives relating to OFO's strategic plan.

Other responsibilities encompassed maintaining the 16 individual SABPOE Strategic Initiatives. We used a systematic approach in measuring compliance with the organizations policies and procedures while verifying SABPOE's success in achieving stated objectives. The initial 16 strategic objectives, laid-out in project plan, were closed and deemed complete. The additional objectives obtained during an audit analysis mid-way are on-going, and are still being supported by the our Program Manager. We also analyzed OFO's business processes, procedures and activities with the goal of highlighting organizational problems and recommended solutions for the successful completion of the 16 initiatives.


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U.S. Department of State

National Institutes of Health (NIH)

U.S. Securities and Exchange Commission (SEC)
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