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CLIENTELE ENGAGEMENTS: Information Technology Services Management

Washington, DC: U.S. Customs and Border Protection (CBP) agency's Electronic System for Travel Authorization (ESTA)

Electronic System for Travel Authorization (ESTA) The Electronic System for Travel Authorization (ESTA) is a requirement from the United States Government (mandated by the U.S. Congress' Implementing Recommendations of the 9/11 Commission Act of 2007, also known as the "9/11 Act") for participating travelers from Visa Waiver Program (VWP) countries to complete online the I-94W form (formerly paper-based and filled on arrival by participating VWP citizens) in advance of travel to the United States.

From June of 2008 to September of 2009, Zappold Advisors LLC was responsible for managing and overseeing IT project work performance and demonstrated the necessary IT skill set by serving as an expert systems analyst or advisor on the evaluation of the effectiveness of programs and operations and/or the productivity and efficiency of management. Our overall responsibilities included:

  • Implementing, coordinating, and/or overseeing a variety of complex IT management programs impacting the agency's activities.
  • Planning and/or conducting broad and/or in-depth special studies.
  • Developing and/or evaluating policies in assigned areas of responsibility, designing and coordinating planning activities.
  • Developing, implementing, and monitoring sophisticated management information systems.
  • Preparing and/or providing briefings and presentations on analytical findings and recommendations.
  • Directing the development of new and/or changes to existing issuances and directives.
  • Determining the applicability and effect of new or proposed legislation on IT systems, executive orders, agency directives, and other agency decisions on organizational operations, managerial programs.


June 2017 - Zappold Advisors LLC awarded GSA 8(a) STARS II GWAC contract (for Functional Areas 1 and 2) to provide IT services and IT services-based solutions. Read more Read More
April 2016 - Zappold Advisors LLC awarded Content Delivery Network Services (CDNS) contract to support the U.S. Securities and Exchange Commission through CenturyLink's GSA Networx contracting vehicle. Read more Read More
May 2015 - Zappold Advisors LLC awarded Montgomery County (Maryland) Government Consulting Services for Procurement Innovation Project contract to assist in facilitating innovation in the way Montgomery County procures goods and services. Read more Read More

U.S. Department of State

National Institutes of Health (NIH)

U.S. Securities and Exchange Commission (SEC)
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