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CLIENTELE ENGAGEMENTS: Business Process Improvement

Rockville, MD: Montgomery County, MD - Department of General Services

Montgomery County, MD Montgomery County's Department of General Services (DGS) sought to evaluate their current contracting and acquisitions processes for the Office of Procurement (PRO) and the Office of Business Relations and Compliance (OBRC). This initiative, included the whole life cycle of contracting - starting with the drafting of solicitations, to bidding, to evaluation, County Attorney review, to awards, and the end of the procurement life cycle. In 2012, DGS contracted with Zappold Advisors LLC to perform this evaluation.

Our consultants collaborated with DGS in developing the procurement framework, documenting and mapping existing and new processes, facilitating process improvement workshops and meetings, developing metrics, utilizing appropriate process reengineering techniques and methodologies, establishing internal controls, providing process improvement expertise and recommendations, developing and presenting oral and written documentation related to process improvement projects, program or requirements analysis or organizational studies, as required, and developing and populating a knowledge base as part of the acquisitions program.


June 2017 - Zappold Advisors LLC awarded GSA 8(a) STARS II GWAC contract (for Functional Areas 1 and 2) to provide IT services and IT services-based solutions. Read more Read More
April 2016 - Zappold Advisors LLC awarded Content Delivery Network Services (CDNS) contract to support the U.S. Securities and Exchange Commission through CenturyLink's GSA Networx contracting vehicle. Read more Read More
May 2015 - Zappold Advisors LLC awarded Montgomery County (Maryland) Government Consulting Services for Procurement Innovation Project contract to assist in facilitating innovation in the way Montgomery County procures goods and services. Read more Read More

U.S. Department of State

National Institutes of Health (NIH)

U.S. Securities and Exchange Commission (SEC)
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